All about bicycles, electric-assisted bikes, technology and safety in the press

In our daily work as we deal with bicycle safety, technology and user manuals we come across lots of safety risks. The most frequent ones are published in articles of the leading German special-interest magazines TOUR – Europas Rennrad-Magazin Nr. 1, BIKE – Das Mountainbike Magazin Europas Nr. 1 and E-Bike – Das Pedelec-Magazin to make this information important for the sector accessible to a wider public.

For many years now the Eurobike Show Daily accompanying the annual international Eurobike Show has given us the opportunity to publish our perspective on major developments in the cycle industry in full-page articles.

We also speak regularly in independent lectures about all topics relating to bicycle technology and bicycle market. In addition, we are regularly cited by further special-interest magazines or trade journals as well as more and more by radio and television and in their media reports, which shows us that we are completely right with our information. The section NEWS informs you about the latest news from our specialist fields. The reports and publications of this section are listed chronologically or according to topics of interest.

RadMarkt 05/2016
Reading time 1:00 minute

Dirk Zedler: New expectations for e-bikes

Normally, the bicycle expert Dirk Zedler inspects broken components on behalf of the courts. In the recent past, he deals more and more with minor defects relating to e-bikes: unsatisfied range expectations, noise formation, jerking motors.

In his opinion, this is due to an increased demanding attitude of the customers to which the industry has to respond proactively. They have to stop discussing ranges in fish tales and make realistic indications. Retailers have to communicate clearly that rechargeable batteries are wearing parts and that a range reduction over time is normal. The customers should know that a pedelec needs servicing, i.e. once a year at least. Retailers have to make themselves familiar with the operating instructions and work with them. Complaints must be handled faster or a replacement bicycle must be made available. The reception in the workshop must be realised more professional by using, among other things, a PC. Car dealers set the standards in this regard. They even invest in receptionists who do nothing else than serving coffee.

Author: mb

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