All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest.

RadMarkt 05/2016
Reading time 1:00 minute

Dirk Zedler: New expectations for e-bikes

Normally, the bicycle expert Dirk Zedler inspects broken components on behalf of the courts. In the recent past, he deals more and more with minor defects relating to e-bikes: unsatisfied range expectations, noise formation, jerking motors.

In his opinion, this is due to an increased demanding attitude of the customers to which the industry has to respond proactively. They have to stop discussing ranges in fish tales and make realistic indications. Retailers have to communicate clearly that rechargeable batteries are wearing parts and that a range reduction over time is normal. The customers should know that a pedelec needs servicing, i.e. once a year at least. Retailers have to make themselves familiar with the operating instructions and work with them. Complaints must be handled faster or a replacement bicycle must be made available. The reception in the workshop must be realised more professional by using, among other things, a PC. Car dealers set the standards in this regard. They even invest in receptionists who do nothing else than serving coffee.

Author: mb

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