All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest. 2023/01/21
Reading time 1:20 minutes

The complex thing with guarantee

Guarantee, materials defect liability, goodwill... When the expensive (e-)bike fails, it is not only about investigation of causes, but also about legal knowledge.  A report from the area of conflict between cyclists, retailers and manufacturers.


Read the entire German article online.

Interview with Dirk Zedler

“I am sometimes wondering at how people communicate.”

MYBIKE: The frame is cracked, the motor grinds like a pepper mill, the display remains dark. What is to be done?
Dirk Zedler: First you should collect all documents relating to the purchase and document the damage clearly and with date. Sharp, correctly exposed photos from several perspectives can meanwhile be taken with nearly every mobile. First of all the total view, then the details. With the mobile storing the photo details automatically the actual date is documented as well. This may be important. The next step is to contact the retailer. The retailer and not the manufacturer is the contact in charge.

MYBIKE: The retailer probably wants to keep the defective part, for the reason alone to substantiate their claims against their suppliers. Shall I really hand over my piece of evidence?
Dirk Zedler: In the case of physical injuries I would not hand it over. But in the case of normal material defects that are already documented, this is the usual way. After all, the product remains your property, it must not disappear just like that at the retailer. Ask the retailer to sign for receipt.

MYBIKE: How can I increase my chances that the retailer remedies or reimburses the purchase price?
Dirk Zedler: I am sometimes wondering at how people communicate. Business calls for seriousness, this also applies to the cycle sector. Do you really expect to be taken seriously when you come with a series of sloppy WhatsApp-messages and some unserviceable photos. Just talking with each other and then recording jointly what has been talked about is also a very good idea.

MYBIKE: Does it help to engage a lawyer right away?
Dirk Zedler: We should not allow ourselves to be carried away. Those who escalate to a maximum will quickly have a new hobby that will cost more time and money than the actual amount of loss, even if they are successful. I already had to travel as bicycle expert across the entire republic to appear before the court and to confirm personally that the controversial problem would not have occurred when the claimant had oiled the chain. The written expert opinion was not enough for the claimant. In the end, all the fun cost him several thousand euros.

The interview was conducted by Jörg Spaniol.