All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest.

BIKE 04/2011
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Warranty disputes

A frame is to be replaced on a warranty basis. The problem: Most components, such as seat post, front derailleur etc. no longer match the new frame and would have to be bought new. What means warranty? Is a manufacturer who ensures warranty for a component not obliged to maintain this warranty.

Reply: Dirk Zedler, graduate engineer

In general, there is a difference between the statutory warranty for material defects and the voluntary manufacturer’s guarantee. During the first two years after the purchase it’s the law that is applicable and that obliges the dealer to remedy the defect. There are different ways to do so.

The guarantee is the manufacturer’s voluntary promise of quality. The rules of this guarantee may be defined by him nearly as he likes. It is therefore not unusual that transport and assembly costs or components that are necessary apart from the actual part are excluded from this guarantee, which is unpleasant, indeed. For this reason you will need negotiating skills in the event of a claim after the first two years.

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