All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest.

SAZbike 15/2018
Reading time 0:50 minutes

Dirk Zedler in the interview

The service in the bicycle trade needs to be reorganised completely. We observe that many retailers do not face their demanding customer adequately and that minor deficiencies escalate into court proceedings.

Bicycles are no longer toys or hobby articles, but sports equipment contributing to mobility. This is very good, but it changes the justified demands of the customers on functioning, durability and in particular on availability. Current workshop times and the service range are no longer sufficient according to our perception. Making appointments online, competent counselling in service and in particular in case of complaints as well as hire pedelecs to ensure the mobility must become standard. We observe that many retailers do not face their demanding customer adequately and that minor deficiencies escalate into court proceedings, where a drop of oil or the correct screwing of the drive with a torque key would have remedied the “pain”. In many cases accompanied by us the communication or competence at the retailer or the support by the manufacturer were suboptimal. Manufacturers and retailers must move closer and trainings going beyond pure technology competence for the retailer and their complete team must become regular routine.

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