All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest.

TOUR 01/2002
Reading time 0:50 minutes

Is a wave of returns approaching?

On January, 1, new consumer protection laws were introduced.

Legal warranty was changed – it is now making particularly dealers discharge their duties. TOUR did some research to find out if the amendments will lead to a wave of returns and complaints approaching the bike shops. Furthermore: What customer and dealer have to consider in order to handle complaints without trouble.

Buying a road bike usually is a cause for rejoicing – for buyer and seller alike. But the newly built business-relation between customer and dealer quickly turns bad when the bike does not work as it is supposed to be. Most dealers take care of smaller problems like a rattling gear shifter or lumpy wheels – this is part of their service. But if serious defects arise after a longer period of time, which are costly to repair, trouble is bound to come. The customer’s rights were until recently rather narrowly held – thought the European Commission and issued a guideline in 1999 stating how consumer rights are to be strengthened. The EU member countries had to turn this guideline into laws, which came into force on January, 1, 2002.

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Author: Dirk Zedler

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