In our daily work as we deal with bicycle safety, technology and user manuals we come across lots of safety risks. The most frequent ones are published in articles of the leading German special-interest magazines TOUR – Europas Rennrad-Magazin Nr. 1, BIKE – Das Mountainbike Magazin Europas Nr. 1 and E-Bike – Das Pedelec-Magazin to make this information important for the sector accessible to a wider public.
For many years now the Eurobike Show Daily accompanying the annual international Eurobike Show has given us the opportunity to publish our perspective on major developments in the cycle industry in full-page articles.
We also speak regularly in independent lectures about all topics relating to bicycle technology and bicycle market. In addition, we are regularly cited by further special-interest magazines or trade journals as well as more and more by radio and television and in their media reports, which shows us that we are completely right with our information. The section NEWS informs you about the latest news from our specialist fields. The reports and publications of this section are listed chronologically or according to topics of interest.
In spring 2008 I bought a road racing bike with carbon frame. The frame fulfilled all my requirements regarding stability and riding fun. On the occasion of a service in September 2012 my dealer found a haircrack in the seat tube out of the blue. The road racing bike was in an excellent state, fully serviced and accident-free. According to the certificate of guarantee, the frame was guaranteed against breakage for five years, i.e. until spring 2013. After a lot of discussion the manufacturer replaced the frame by a new model. They refused, however, to prolong or restart the warranty period for the new frame. This reply disappointed me. Is the manufacturer only stingy or do they even infringe legal requirements?
Reply by Dirk Zedler, TOUR technology expert and bicycle expert
The five-year guarantee given by the manufacturer is a voluntary promise of quality. Your entitlement to a non-defective product from the manufacturer extends by three years beyond the statutory entitlements from your dealer. With the subsequent delivery the company has delivered on their promise. Your warranty period ends in spring 2013. If you will face any further problems with your new frame to that time, you can get in touch with the manufacturer. There is, however, no manufacturer offering a warranty extension by more years due to the replacement delivery. Such a "never ending” replacement delivery would most probably infringe competition law.