In our daily work as we deal with bicycle safety, technology and user manuals we come across lots of safety risks. The most frequent ones are published in articles of the leading German special-interest magazines TOUR – Europas Rennrad-Magazin Nr. 1, BIKE – Das Mountainbike Magazin Europas Nr. 1 and E-Bike – Das Pedelec-Magazin to make this information important for the sector accessible to a wider public.
In addition, we are regularly cited by further special-interest magazines or trade journals as well as more and more by radio and television and in their media reports, which shows us that we are completely right with our information.
The section NEWS informs you about the latest news from our specialist fields. The reports and publications of this section are listed chronologically or according to topics of interest.
Bicycles are no longer toys or hobby articles, but sports equipment contributing to mobility. This is very good, but it changes the justified demands of the customers on functioning, durability and in particular on availability. Current workshop times and the service range are no longer sufficient according to our perception. Making appointments online, competent counselling in service and in particular in case of complaints as well as hire pedelecs to ensure the mobility must become standard. We observe that many retailers do not face their demanding customer adequately and that minor deficiencies escalate into court proceedings, where a drop of oil or the correct screwing of the drive with a torque key would have remedied the “pain”. In many cases accompanied by us the communication or competence at the retailer or the support by the manufacturer were suboptimal. Manufacturers and retailers must move closer and trainings going beyond pure technology competence for the retailer and their complete team must become regular routine.