The SWR reporters presented e-bikes with various defects to different bicycle repair shops for repair and documented their experience with a hidden camera. Beforehand, all bicycles were checked for relevant weak points by bicycle expert Dirk Zedler and his team. In addition to the correct identification of these defects, the investigation focused in particular on the quality of the acceptance of the bicycle to be repaired as well as on a comprehensible and reliable cost calculation for the customer:
There was only one workshop that could convince in the SWR test: The VSF All-ride-certified e-bike dealer E-Box from Künzelsau. In this regard, a proud E-Box manager Patrick Natzeder (...): “We are happy about the positive feedback on the quality of our workshop. It is 100 per cent in line with the VSF-All-ride workshop concept. The workflows help us to ensure a consistently high quality and the best possible (price) transparency. From my point of view, the acceptance of repairs together with the customer(s) has proven itself in practice. As a result, this means significantly less time expenditure in the follow-up. This makes us and also our customers happy".
Ingo Witte, responsible for All-ride workshop certifications at VSF, congratulates E Box on the positive SWR Marktcheck result: “We are very pleased with our member E Box that they were able to convince throughout the entire test. Here we really do live the quality for the customer we strive for and train within the VSF All-ride workshop concept. We cordially invite every bicycle dealer to inform themselves about our workshop concept, to receive training and, of course, to be certified.”
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Author: Jo Beckendorff/VSF