Bicycle and pedelec manufacturers and importers who want to position themselves as customer-friendly suppliers and protect themselves against unjustified liability claims cannot do without practicable user manuals for their products. Manuals which meet these requirements must be precise, detailed, up-to-date, easy to understand and comply with the ISO/DIN standards.
Zedler-Institut has been elaborating such manuals for more than twenty years. The two most widespread manuals recently got a comprehensive update. The ”Basic” user manual with brand neutral layout and contents as well as the “Brand Basic” user manual with customer-specific cover were brought up to date in terms of bicycle technology. The road bike version, for example, was complemented with thru-axle instructions. The mountain bike manual was updated with a new chapter on the adjustment, use and maintenance of vario seatposts. The EPAC manual was supplemented by information on new drive systems. In addition, all contents were updated legally in consideration of legislative changes for bicycles and pedelecs in countries, such as Germany, France, Switzerland, the Netherlands, Italy, Spain or Great Britain.
“Our manuals fulfil all necessary requirements and release our customers from liability in legal issues”, says Petra Grunewald, Head of Technical Documentation at Zeder-Institut. The bicycle experts from the southern German Ludwigsburg know what they are talking about, because their manuals have repeatedly been tested and approved by the authorities at customers in critical situations. With the help of the carefully compiled contents it has already been possible in several cases, according to Zedler-Institut, to prevent a sales ban threatened by the authorities.
Author: Alexander Schmitz
Photo: Zedler
