All about bicycles, electric-assisted bikes, technology and safety in the press

The most common safety risks that we come across in our daily work around bicycle safety, technology and operating instructions are also published by us in articles in the leading German special-interest magazines TOUR (Europe's road bike magazine no. 1), BIKE (Europe's mountain bike magazine no. 1), MYBIKE and EMTB in order to make this information, which is important for the industry, available to a wider public.

For many years now, the Eurobike Show Daily, trade fair magazine of the annual Eurobike Show, has also given us the opportunity to publish our view of major developments in the cycle industry in full-page articles.

We also speak regularly in independent expert presentations about all areas of bicycle technology and the bicycle market. In addition, we are quoted by further special-interest magazines of the industry and the trade as well as increasingly by radio and television in their media reports, which shows us that we are spot on with our advice. The section "News" informs you about the latest news from our specialist areas. The reports and publications of this section are listed chronologically or according to areas of interest.

TOUR 03/2013
Reading time 1:00 minute

"Warranty period in the case of replacement delivery"

Reader’s question

In spring 2008 I bought a road racing bike with carbon frame. The frame fulfilled all my requirements regarding stability and riding fun. On the occasion of a service in September 2012 my dealer found a haircrack in the seat tube out of the blue. The road racing bike was in an excellent state, fully serviced and accident-free. According to the certificate of guarantee, the frame was guaranteed against breakage for five years, i.e. until spring 2013. After a lot of discussion the manufacturer replaced the frame by a new model. They refused, however, to prolong or restart the warranty period for the new frame. This reply disappointed me. Is the manufacturer only stingy or do they even infringe legal requirements?

Reply by Dirk Zedler, TOUR technology expert and bicycle expert

The five-year guarantee given by the manufacturer is a voluntary promise of quality. Your entitlement to a non-defective product from the manufacturer extends by three years beyond the statutory entitlements from your dealer. With the subsequent delivery the company has delivered on their promise. Your warranty period ends in spring 2013. If you will face any further problems with your new frame to that time, you can get in touch with the manufacturer. There is, however, no manufacturer offering a warranty extension by more years due to the replacement delivery. Such a "never ending” replacement delivery would most probably infringe competition law.

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